# Field Service mobile app versus Salesforce mobile app

*Agentforce Field Service and Operations Consultant Study Guide · Configuring Mobility · Last updated October 29, 2026 · https://www.certifyforce.com/study-guide/agentforce-field-service-consultant/configuring-mobility/field-service-mobile-app-versus-salesforce-mobile-app*

When to give a user group the offline-first Field Service mobile app instead of the Salesforce mobile app: what only the Field Service app offers, what the Salesforce mobile app and iPad Safari can't do with field service records, and why Visualforce and LWC quick actions must become Field Service Mobile Flows.

- Certification: Salesforce Agentforce Field Service and Operations Consultant
- Exam section: Configuring Mobility
- Study guide: https://www.certifyforce.com/study-guide/agentforce-field-service-consultant

**Official exam objective:**

> Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.

## What the exam expects

- Recommend the Field Service mobile app or the Salesforce mobile app for a user group based on connectivity, licence and the tasks they perform.
- Name capabilities that exist only in the Field Service mobile app, such as offline priming, service reports with signatures, the Inventory tab and the work order overview screen.
- State what the Salesforce mobile app, Salesforce for iOS and iPad Safari can't do with field service records.
- Replace desktop customizations the Field Service app doesn't support, such as Visualforce and LWC quick actions, with a Field Service Mobile Flow.

Key terms:
- **Field Service mobile app:** the offline-first iOS and Android app for mobile workers, licensed by Field Service Mobile.
- **Salesforce mobile app:** the general Salesforce app, in which most field service features are available.
- **Priming:** downloading the records a worker is likely to need so they can work offline.
- **Classic Dispatch Console:** the managed package dispatcher console, replaced by the Scheduling Console as of Summer '26.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Field Service mobile app | Offline-first, iOS and Android | [Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_overview.htm&language=en_US&type=5) |
| Licence for the Field Service app | Field Service Mobile user license | [Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_overview.htm&language=en_US&type=5) |
| Reconnecting after offline edits | App syncs changes and flags conflicts | [Offline Priming](https://help.salesforce.com/s/articleView?id=sf.mfs_offline_parent.htm&language=en_US&type=5) |
| Inventory tab offline | Not available | [Mobile Limitations](https://help.salesforce.com/s/articleView?id=service.mfs_limits.htm&language=en_US&type=5) |
| Create Service Report in Salesforce mobile app | Not available | [FS Limitations](https://help.salesforce.com/s/articleView?id=service.fs_limits.htm&language=en_US&type=5) |
| Classic Dispatch Console in Salesforce mobile app | Not available | [FS Limitations](https://help.salesforce.com/s/articleView?id=service.fs_limits.htm&language=en_US&type=5) |
| Salesforce for iOS | Can't create service appointments, resources or absences | [FS Limitations](https://help.salesforce.com/s/articleView?id=service.fs_limits.htm&language=en_US&type=5) |
| Linked articles in Salesforce mobile app | Read-only | [FS Limitations](https://help.salesforce.com/s/articleView?id=service.fs_limits.htm&language=en_US&type=5) |
| Visualforce in the Field Service app | Not supported, including layout components | [Mobile Limitations](https://help.salesforce.com/s/articleView?id=service.mfs_limits.htm&language=en_US&type=5) |
| Console naming | Scheduling Console replaces Classic Dispatch Console as of Summer '26 | [Dispatch Appointments](https://help.salesforce.com/s/articleView?id=service.pfs_dispatch_console_parent.htm&language=en_US&type=5) |

## Check yourself

- When does the Field Service app flag conflicts to the worker?
- Why does a new technician see "Oops, you have not been set up as a Service Resource"?
- Why can't a supervisor attach a knowledge article to a work order from the Salesforce mobile app?
- Which console replaces the Classic Dispatch Console as of Summer '26?

## Sources

- [Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_overview.htm&language=en_US&type=5)
- [Field Service Limits and Limitations](https://help.salesforce.com/s/articleView?id=service.fs_limits.htm&language=en_US&type=5)
- [Field Service Mobile App Limitations](https://help.salesforce.com/s/articleView?id=service.mfs_limits.htm&language=en_US&type=5)
- [Work with Offline Priming in the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=sf.mfs_offline_parent.htm&language=en_US&type=5)
- [Field Service Mobile: Access Your Office on Your Phone (Trailhead)](https://trailhead.salesforce.com/content/learn/modules/field-service-mobile/access-your-office-on-your-phone)
- [Dispatch Field Service Appointments](https://help.salesforce.com/s/articleView?id=service.pfs_dispatch_console_parent.htm&language=en_US&type=5)
- [Give Users Access to the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=mfs_perms_standard.htm&language=en_US&type=5)
- [Build Flows for the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_flow_build.htm&language=en_US&type=5)
- [FAQ: Salesforce Field Service and Operations Mobile Application](https://help.salesforce.com/s/articleView?id=000383013&language=en_US&type=1)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 6 linked practice questions, and unlimited timed mock exams are included with the Agentforce Field Service and Operations Consultant pack (USD $19): https://www.certifyforce.com/practice-exams